The Product Manager is responsible for developing and implementing the services, activities, and products required for the Client Technology project. In collaboration with the GM Innovation, they will translate service design and product strategy into detailed requirements and prototypes for products which will support Client digital inclusion, grow market share and drive Client experience. Using an Agile approach they will scope, prioritize, and trial activities based on business and customer impact.

Key Responsibilities: 

• Understand and apply the Market research and agreed service framework for GDN’s Client technology approach.
• Translate product strategy into detailed product requirements.
• Execute all processes across product lifecycle, including prototype development, market research, product trials, planning, positioning, roadmap development and product launch. 
• Create detailed financial and risk profiles for each product.
• Assess current competitor offerings and seek opportunities for differentiation.
• Develop and maintain production timelines across multiple departments to ensure on-time delivery of products and services.
• Gain deep understanding of customer experience by running feedback sessions, identifying and filling the gaps, generating new ideas to improve customer experience and drive growth.
• Scope and prioritise activities based on business and customer impact.
• Drive product/service launches including working with public relations team, executives, and other product management team members.
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Develop product funding options and positioning strategies.
• Maintain an accessible and inclusive view across all products and services.
• Builds and manages relationships of project sponsors and key stakeholder relationships across departments.
• Develop and leverage industry/external connections to support the development of a viable customer pipeline.
• Prepares reports – summarising and measuring performance of the entire program of project work for Manager, ELT and Board.
• Performs post-implementation program/project reviews to determine benefits realisation and achievement of overall objectives in line with overall corporate strategy.
• Monitoring, tracking and reporting project performance and the realisation of defined project benefits.
• Operational support of project budgets and attaining necessary approvals in a timely manner.
• Compliance with statutory obligations and relevant laws and regulations including ASIC and ACNC that might affect decision making.

Skills & Experience:

• Strong experience in a product management role
• Proven ability to manage all stages of product lifecycle from conceptualisation to launch
• Strong co-design and customer experience focus
• Innovative mindset
• Skilled at working with cross-functional teams
• Excellent internal and external stakeholder management
• Highly developed communication and negotiation skills
• Commitment to accessibility and inclusion

Benefits that Guide Dogs offer: 

As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.

• A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900. 
• EAP - Get support when you need it with Employee Assistance Program counselling sessions.
• Me Days – Receive two paid days per year to support your health and wellbeing.
• Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period
• The option to purchase up to 4 weeks additional leave each year.
• Employee benefits program and Reward and Recognition program.
• Annual flu vaccinations. 
• Support for your professional development including paid study leave and educational assistance.
• Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs Values: 

• Our clients come first in everything we do 
• Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
• Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
• Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
• Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it. 

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact jobs@guidedogs.com.au to inform us of your preferred method of communication.