Purpose of the role:

The User Researcher supports Guide Dogs NSW/ACT's Client Technology Project by conducting human-centred research across pilots. The role is responsbile for participant engagement, research planning, interviews, surveys, co-design activities, data collection, analysis and reporting to help understand client needs, test emerging concepts and inform decisions.

Key Accountabilities:

• Indentify and engage suitable participants across the three pilots, in partnership with internal teams.
• Manage participant pipelines, consent processes and scheduling across multiple concurrent workstreams.
• Engage clients sensitively, professionally and accessibly.
• Design interview guides, survey tools and research plans that support pilot objectives.
• Conduct one-on-one interviews, small group discussions and surveys in a consistent, ethical and accessible manner.
• Collect baseline and folllow-up data to measure changes in client confidence, experience and outcomes.
• Synthesis qualative findings into clear themes, insights and design principles.
• Analyse survey and cohort data to indentify patterns in barriers, motivations, usage and impact.
• Translate research findings into practical insights that support project decision-making. 
• Plan and facilitate co-design sessions to validate concepts and refine approaches.
• Document co-design outcomes and translate them into clear briefs 
• Prepare clear written summaries, reports and recommendations 
• Communicate research progress, risks and insights in a timely and accessible way.
• Develop practical, evidence-based outputs tailored to the needs of project stakeholders.
• Apply accessible research methods and engagement approaches for clients living with low vision or blindness.
• Maintain confidentiality, consent and respectful participant engagement throughout all research activities. 

Essential Experience:

• Demonstrated experience conducting user research, qualitative research, service design research or human-centred design activities. 
• Experience designing and facilitating interviews, surveys, workshops or co-design sessions.
• Strong ability to engage respectfully and sensitively with diverse participants.
• Ability to synthesise data into clear insights and reommendations.
• Strong written communication skills, including the ability to prepare clear reports, summaries and briefing materials for internal and executive audiences.
• Highly organisaed, with the ability to manage multiple research activities, participant schedules and deadlines. 
• Sound judgement, discretion and understanding of confidentiality, consent and ethical research practices. 
• Comfort working collaboratively with project teams, practitioners and stakeholders to translate research findings into action. 

Desirable Experience:

• Experience working with clients, consumers or community members in health, disability, aged care, not-for-profit or human services settings.
• Experience researching technology adoption, digital inclusion, assistive technology or client experience.
• Understanding of accessible and inclusive research practices.
• Experience using research tools, survey platforms, data analysis tools or customer insight platforms.
• Experience producing recommendations to inform pilot evaluation, investment decisions or service improvement. 

Benefits that Guide Dogs offer: 

As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.

• A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900. 
• EAP - Get support when you need it with Employee Assistance Program counselling sessions.
• Me Days – Receive two paid days per year to support your health and wellbeing.
• Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period
• The option to purchase up to 4 weeks additional leave each year.
• Employee benefits program and Reward and Recognition program.
• Annual flu vaccinations. 
• Support for your professional development including paid study leave and educational assistance.
• Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs Values: 

• Our clients come first in everything we do 
• Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
• Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
• Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
• Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it. 

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact jobs@guidedogs.com.au to inform us of your preferred method of communication.