Key Accountabilities:

• Work with business stakeholders to elicit, analyse and capture business process requirements and develop business cases, options analysis or cost benefit analysis.
• To clearly articulate and document business requirements.
• Work across all departments to analyse workflows to create process maps and isolate areas of potential improvements.
• Develop functional specifications that design and document the required outcomes of system changes and enhancements.
• Obtain business stakeholder sign off on all completed specifications.
• Produce technical specifications based on completed functional specifications for the CRM developers.
• Coordinate User Acceptance testing (UAT) in the Quality Assurance process to ensure functionality and acceptance of systems developments.
• Work closely with various external business partners (vendors) to drive satisfaction with IT deliverables.
• Assess the risk of various developments/enhancements and help to prioritise competing business demands.
• Develop material and deliver training as required on any reporting or customisation activities.

Essential Experience:

• Demonstrated experience with Salesforce Non-Profit Cloud, Salesforce Sales Cloud and Service Cloud.
• Previous experience in working with a vendor organisation.
• Completion of a relevant tertiary qualification in computer science or related discipline.

Benefits that Guide Dogs offer: 

As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.

• A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900. 
• EAP - Get support when you need it with Employee Assistance Program counselling sessions.
• Me Days – Receive two paid days per year to support your health and wellbeing.
• Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period
• The option to purchase up to 4 weeks additional leave each year.
• Employee benefits program and Reward and Recognition program.
• Annual flu vaccinations. 
• Support for your professional development including paid study leave and educational assistance.
• Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact jobs@guidedogs.com.au to inform us of your preferred method of communication.